Policies and Terms of Sale

MINIMUM ORDER: $100.00 - Per Order

TERMS OF SALE:
FOB Gibsonville, NC. Net 30 days to firms with prior credit approval. Finance charge of 1 1/2% per month (18% per annum) applied to all past due balances. No shipments will be made to firms with accounts beyond standard 30 day terms. New accounts without prior credit approval will be shipped pro-forma. EPI's standard terms and conditions of sale are printed on the packing slip. Any contract resulting from the usage of this website shall be subject to such standard terms and conditions, and any order placed on the basis of the prices quoted herein shall be deemed to constitute acceptance of such terms and conditions. Such terms and conditions include a limitation on the Seller’s warranty as set forth below. EPI objects to any terms and conditions which conflict with the foregoing. A copy of our standard terms and conditions can be obtained upon written request.

SHIPPING:
All items are regularly stocked for immediate delivery and most orders are completed within 3 working days. All items will be shipped via UPS, unless motor freight is more economical.

DAMAGES:
Customer must inspect shipment for damage before delivery receipt is signed. If UPS shipment is damaged, retain shipping carton and all packaging and notify your local UPS office for inspection and pick-up. Notify EPI within 10 days of receipt of any damage or problem with your order. Damage claims for truck shipments should be made to carrier in writing. Failure to comply with the above procedures voids Seller’s responsibility for claim.

RETURNS:
All returns must be authorized by EPI customer service department prior to shipment. Returns received without RA# will not be accepted. All goods authorized for return must be shipped in original packing cartons with end caps and other reinforcing components securely in place, in original condition and freight prepaid. Return goods will be subject to a 20% re-stocking charge. Returns must be received at EPI within 30 days of original ship date.

WARRANTY (LIMITED):
SELLER MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, EXCEPT THAT THE PRODUCTS SOLD HEREUNDER SHALL BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP UNDER NORMAL CONDITIONS OF USAGE AND SERVICE FOR A PERIOD OF ONE YEAR AFTER SHIPMENT DATE. BUYER ASSUMES ALL RISK AND LIABILITY FOR RESULTS OBTAINED BY THE USE OF THE PRODUCTS COVERED UNDER THIS ORDER, WHETHER USED SINGLY OR IN COMBINATION WITH OTHER PRODUCTS. SELLER MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND MAKES NO WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR ANY PARTICULAR PURPOSE AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. NO EMPLOYEE OR REPRESENTATIVE OF SELLER IS AUTHORIZED TO CHANGE THIS WARRANTY IN ANY WAY OR GRANT ANY OTHER WARRANTY.